Each month we publish our service uptime statistics for the previous month to give you peace of mind that an uninterrupted service is absolutely top of our priorities.
Below is our monthly uptime report for January 2012:
Name: ProofHQ Production
Service: HTTP
Host (port): www.proofhq.com (80)
Check period: 3 minutes
# of checks: 14,270
# of outages: 11
# of failed: 27
Uptime: 99.811 %
Avg. response time: 0.136 s
We have released an important new feature. Text annotation lets proof reviewers highlight and select text on proofs. This is an improvement over the old method of highlighting text using drawing tools.
We have also given new some nifty shortcuts to indicate that you want to delete, replace or insert text.
When a reviewer is browsing a proof the cursor now automatically changes into a text highlighting tool whenever it detects that the mouse is over a text area on the proof.
The reviewer can click to place the cursor at a specific point in the text, or click-and-drag to highlight an area of text.
If the reviewer places the cursor in a single location in the text, they have the option to use the “insert” text annotation shortcut. This places the word “[INSERT]” in the comment box to indicate that they want to insert additional text at that point. In addition, an “insert” markup appears at that position in the text.
If the reviewer selects an area of text, they have the option to use the “delete”, “insert after” or “replace” text annotation shortcuts. These place the words “[DELETE]”, “[INSERT]” or “[REPLACE WITH]” respectively in the comment box. In addition, there is a strike-through markup through the text that was highlighted and, in the case of “replace” an insert markup is placed at the end of the text that was selected.
There is an additional markup tool in the header so that reviewers can switch between text annotation and drawing tools.
This functionality is now available on all proofs created from PDF, Adobe Illustrator and Microsoft Office files from today. It is not available on proofs created before the release.
We are now moving on to providing full text search capability on proofs.
ProofHQ experienced intermittent downtime yesterday. This was caused by a network failure at our hosting service, Rackspace. This meant that a number of ProofHQ customers experienced problems logging in and accessing proofs at various times between 4 PM and 8:30 PM CST.
Rackspace has not provided full details of what caused the problem and are investigating currently. Once we receive the details from them we will pass those details to you. We will also look at how we can change our infrastructure and processes to avoid a repeat of this situation.
We are acutely aware that when ProofHQ fails to perform in this way it creates a problem for you and we are genuinely sorry that this happened. If you have any questions, please don’t hesitate to contact us.
Each month we publish our service uptime statistics for the previous month to give you peace of mind that an uninterrupted service is absolutely top of our priorities.
Below is our monthly uptime report for December 2011:
Name: ProofHQ Production
Service: HTTP
Host (port): www.proofhq.com (80)
Check period: 45 minutes
# of checks: 14,527
# of outages: 3
# of failed: 9
Uptime: 99.0 %
Avg. response time: 0.161 s
We have released three useful improvements to the way that you can manage decisions on your proofs. These are:
- Customisable decisions
- Decision reasons
- Reporting on decision reasons
These are available on enterprise plans.
You can now customise the decision labels in ProofHQ and hide any decision options that you don’t want to display. For example, you might want to change “Changes required” to “Rejected”, or hide the “Approved with changes”.
You can change the text for any of the standard decision labels.
Changing the decision labels will not change the way that the proof status is calculated, but it will change the text that is displayed in the proof status field.
As well as changing the decision labels, you can hide any decisions that you don’t want to make available to decision-makers.
We have released a new video tutorial showing How to add a new user to ProofHQ.
You can see all the video tutorials here.
You can also watch the tutorial on ProofHQ’s YouTube channel.
We have just introduced a new feature called the “Primary decision maker”. You can now set a Primary decision maker on a proof and, irrespective of the decisions made by the other decision-makers, the decision of the Primary decision maker will determine the overall Status of the proof.
If the Primary decision maker is not set, the Status is set by the “worst case” decision. For example, if there are five decision-makers and four make a decision of “Approved”, but the fifth makes a decision of “Changes required”, then the overall Status will be “Changes required”.
The Primary decision maker is set in the Tags & Settings sections of the new proof page and the proof details page. The Primary decision maker can be chosen from anyone who the proof has been shared with and that has a decision-making role on the proof.
You can see who the Primary decision maker is on the Proof Details page.
This is another small release with a number of feature updates and bug fixes. It includes:
Sometimes you just can’t get a song out of your head, and when I sat down to write this post I had the chorus from this 1971 classic repeating at full volume.
If you tell anyone over the age of 35 about this great new tool called “online proofing”, they’ll tell you that they’ve seen it all before, only it used to be called “soft proofing”, and it didn’t work then, so why should work now?
Well myths are there to be debunked, so let’s be clear on why the new “online proofing” tools are very different from the old “soft proofing” tools that tried, but failed, to get traction ten years ago.
To read the full analysis, see ”What is online proofing?” on our website. For those of you with work to do, here is a summary:
Each month we publish our service uptime statistics for the previous month to give you peace of mind that an uninterrupted service is absolutely top of our priorities.
Below is our monthly uptime report for November 2011:
Name: ProofHQ Production
Service: HTTP
Host (port): www.proofhq.com (80)
Check period: 3 minutes
# of checks: 13,821
# of outages: 1
# of failed: 1
Uptime: 99.993 %
Avg. response time: 0.182 s
CORRECTION: the information above is incorrect. The number of outages were zero and the number of failed checks were zero. The third-party service provider making making these checks incorrectly reported this data. ProofHQ was up 100% of the time in November. We will be shortly introducing a live status page showing the current status of ProofHQ