ProofHQ Blog
Updates about ProofHQ, design best practices and anything from the world of design and marketing we can find to amuse you

ProofHQ team spans 4 continents

The ProofHQ team continues to grow with team members in USA, Europe, Asia and Africa.

One of the reasons that we have been able to grow so quickly is that we can hire the very best people, no matter where they live. We have worked very hard to develop a strong culture that supports remote-working. This includes constant communication on Skype and regular face-to face meetups of the whole team.

Check out this Google map, which shows you the location of each ProofHQ team member.


View ProofHQ team locations in a larger map

Planned Maintenance Saturday 28th April 2012

Nuts and Bolts

Here at ProofHQ, we release new code approximately every three weeks. Most of the time we manage those releases without having to take ProofHQ off-line. However, occasionally we need to take time out to run a more complex release. This weekend is one of those occasions and we will be taking ProofHQ off-line at the following time:

  • Saturday, 28 April, 06:00 to 07:00 BST
  • Saturday, 28 April, 01:00 to 02:00 EDT
  • Saturday, 28 April, 00:00 to 01:00 CDT
  • Friday, 27 April, 22:00 to 23:00 PDT

The maintenance is expected to take approximately 1 hour, after which time, normal service will resume. As always, we appreciate your patience and support in letting us provide you with the best service that we can.

In the meanwhile, should you have any questions, you can always contact us at support@proofhq.com.

- Mat, Anthony and the ProofHQ Team

Planned Maintenance Saturday 7th April 2012

Nuts and Bolts

Here at ProofHQ, we take our commitment to providing you with the best possible service very seriously. In order to deliver this, we sometimes need to take time out to perform maintenance.

In order to try and minimise disruption, we’ll be conducting this maintenance on Saturday (7th April) at:

  • 06:00 – 08:30 BST
  • 01:00 – 03:30 EDT
  • 00:00 – 02:30 CDT
  • 22:00 (Friday) – 00:30 (Saturday) PDT

The maintenance is expected to take approximately 2.5 hours, after which time, normal service will resume. As always, we appreciate your patience and support in letting us provide you with the best service that we can.

In the meanwhile, should you have any questions, you can always contact us at support@proofhq.com.

- Mat, Anthony and the ProofHQ Team

Planned Maintenance Sunday 18th March 2012

Nuts and Bolts

Here at ProofHQ, we take our commitment to providing you with the best possible service very seriously. In order to deliver this, we sometimes need to take time out to perform maintenance.

In order to try and minimise disruption, we’ll be conducting this maintenance on Sunday (18th March) at:

  • 05:00 – 06:00 GMT
  • 01:00 – 02:00 EST
  • 00:00 – 01:00 CST
  • 22:00 (Saturday) – 23:00 (Saturday) PST

The maintenance is expected to take 1 hour, after which time, normal service will resume. As always, we appreciate your patience and support in letting us provide you with the best service that we can.

In the meanwhile, should you have any questions, you can always contact us at support@proofhq.com.

- Mat, Anthony and the ProofHQ Team

Planned Maintenance Saturday 10th March 2012

Nuts and Bolts

Here at ProofHQ, we take our commitment to providing you with the best possible service very seriously. In order to deliver this, we sometimes need to take time out to perform maintenance.

In order to try and minimise disruption, we’ll be conducting this maintenance on Saturday (10th March) at:

  • 1am – 4am CST
  • 11pm (Friday) – 2am (Saturday) PST
  • 2am – 5am EST
  • 7am – 10am GMT

The maintenance is expected to take 3 hours, after which time, normal service will resume. As always, we appreciate your patience and support in letting us provide you with the best service that we can.

In the meanwhile, should you have any questions, you can always contact us at support@proofhq.com.

- Mat, Anthony and the ProofHQ Team

Unplanned downtime, 10 January 2012

ProofHQ experienced intermittent downtime yesterday. This was caused by a network failure at our hosting service, Rackspace. This meant that a number of ProofHQ customers experienced problems logging in and accessing proofs at various times between 4 PM and 8:30 PM CST.

Rackspace has not provided full details of what caused the problem and are investigating currently. Once we receive the details from them we will pass those details to you. We will also look at how we can change our infrastructure and processes to avoid a repeat of this situation.

We are acutely aware that when ProofHQ fails to perform in this way it creates a problem for you and we are genuinely sorry that this happened. If you have any questions, please don’t hesitate to contact us.

What happened: downtime over the last 2 days

We recently experienced some downtime which was caused by the company that manages our domain names. Let me explain how it works and what happened:

Every domain name like www.proofhq.com and www.google.com are human friendly representations of a numbered address (IP address) where the website lives. It would be inconceivable to expect most people to remember IP addresses especially as they’re up to 12 digits long (ours is 184.106.9.13 if you were interested). This abstraction or mapping of names to numbers existed even before the Internet was born and this has made our lives a whole lot easier and marketing a whole lot better (and some people very rich). There are a number of companies that are allowed to register domain names. Now most of us have thought of a domain name only to find out it has already been registered a.k.a. taken. When you did this search, you were more than likely doing it with a company that is officially allowed to sell and register domain names – we call these Domain name registrars. Now once you have your domain name registered, the mapping (www.proofhq.com -> 184.106.9.13) information is cached on millions of servers around the world and these caches are refreshed depending on what you specify (TTL) – remember this point. When you type the web address www.proofhq.com in your browser, your Internet provider will look to one of these caches to find where ProofHQ is hosted and send the request to this server.

So why did ProofHQ “go down”?

Learn more »

Plan ahead for downtime: Next Saturday, 18 June, 2011

On Saturday morning, June 18th, we will be performing a major upgrade to the ProofHQ online proofing service. The upgrade requires a longer than normal downtime period, which means your account will be unavailable for approximately 4 hours:
  • CET: 8am to 11am
  • EST: 2am to 6am
  • PST: 11pm to 3am
Reminder: Those affected must change their IP addresses as per our email instructions to avoid an interruption to the service. If you believe you will be affected and you have not received our email instructions, please contact our Support team.
We will be posting updates to our Twitter account throughout the scheduled period.
We apologize for any inconvenience this may cause you, and thank you for your understanding.

Details about upcoming IP address change

Back in April, we made a heads-up announcement about an upcoming move that would result in some of our IP addressess changing. We would like to share additional details with you.

Learn more »

We’re moving!

Well, actually, some of our servers will be changing addresses in June. IP addresses, to be exact. For most of our customers, you won’t feel a thing. A handful of others will be affected. We’ve created a summary of the anticipated impact, below.

Learn more »