January Service Level report

Below is the monthly uptime report of January 2010

——————————————————
Name:           ProofHQ Production
Service:        HTTP
Host (port):    www.proofhq.com (80)
Check period:   3 minutes

# of checks:  14,340

# of outages: 1

# of failed : 1

Uptime:         99.993 %

Avg. response time: 0.229 s

Remind All function

We have added back the Remind All function with some big improvements.

Remind All can be accessed from:

• the proof sidebar (see 1 below)
  
• the proof Tools menu (see 2 below)
  
• the proof Details page in the Stage and People actions menus (see 3 below)
  

You can select one or more of the people on the proof.  The existing proof subject/message will be copied into the Remind page so that you can edit and reuse it.

This video explains more:

Print comments - sort by comment number or page

We have added an option to the Print Comments page so that you can now sort your comments by page number as well as by comment number.  The reason is that comment numbers do not always follow the page order - those darned reviewers can jump around the proof as they add comments.  This new sort option lets you sort by page number then comment number.

Here is a screenshot showing where you can find the sort option.

Learn more »

Recent bug fixes on ProofHQ

We just fixed a number bugs:

1. The “Download File” function now works on all browsers.  Before there were problems downloading version 2 onwards in Internet Explorer.
2. If you use the Remind or Add People functions on proofs, the existing subject and message from that proof will be copied for you to edit before sending.
3. We now have pagination on the proofs list in the workspaces page. This has accelerated page load of the workspace page.
   
4. All users can now see the Sent Email activity log in the Activity tab.  This was previously only available to admins.
5. If you try to upload a new proof that takes you over your proof limit you will now see a proper alert.  Previously you would see a rather unhelpful “Error 500″ page.
6. Links in Backup Emails now go to a page where you can download your backup Zip.  Previously there was an “Error 400″ page.
7. If you delete an item from a workspace it is now removed to trash.  Previously it would remain visible in the workspace as well as appear in trash.

There were a number of other minor issues that were also fixed.

Thanks to all clients who let us know about issues and apologies that it took a while longer to resolve some of these:

Change to ProofHQ integration with Basecamp

Basecamp recently changed their API login process, so if you use ProofHQ with Basecamp you will need to make some changes in your ProofHQ configuration.

The main change is that Basecamp has added a new API “token”.  The token replaces your Basecamp username/password when you set up integration from ProofHQ.

To change your integration setup:

• Login to Basecamp.
• In the My Info section find the “Token for feed readers or the Basecamp API” field and copy the token (see 1 below)

• Login to ProofHQ
• Go to yourPersonal Settings tab (see 1 below)
• Scroll down to the integration section and click Edit on the “Basecamp Token” field (see 2 below)
• Paste the token from Basecamp
• Click Save

You will now be able to select Basecamp projects on the New Proof and Proof Details pages.

Note: depending on your browser you may need to logout and login again for this change to take effect.

Changes to Basecamp affecting ProofHQ users

We wanted to give you a heads up about a change made to the ProofHQ and Basecamp integration.

Last month, 37signals (the team behind Basecamp) made the switch to a new login system called 37signals ID. Visit the 37signals website to learn more about 37signals ID. What this means for ProofHQ users is that if you use the Basecamp integration, you may need to update your info within ProofHQ. Here’s how you can ensure your account is updated.

• Go to your Basecamp account and log in.If you haven’t done so, you will be prompted to create a new 37signals ID.
• If your new 37signals ID and password differ from your original Basecamp ID and password, you will need to change your settings within ProofHQ.
• To do this, log in to your ProofHQ account.
• Click on ‘Account Settings’ in the left pane.
• Go down the page to the Basecamp section.
• Under Username and Password, enter your new 37signals ID information and click the ‘Save’ button.
• Logout of ProofHQ and login again for the change to take effect.
  
• If you have several users in your ProofHQ account using Basecamp, then each user will have to do this as well.
  

This should get you back up and running with the ProofHQ and Basecamp integration.

UPDATE:  If this doesn’t work initially, you may need to add your new Basecamp details in your personal settings as well as your account settings.

ProofHQ has a bestselling author

Tom Skaraczyński is one of the big brains in the ProofHQ development team.  He just released a book, which has shot to number one in the bestseller lists.  Ok, so it’s in Polish and about Symfony and PHP, but it’s a great result - well done Tom. 

His publisher is already talking about a sequel and has been fielding calls from a couple of Hollywood movie studios. We can see Brad Pitt playing Tom in the lead role.  Still no word on the leading lady, but we hear Penelope Cruz is interested.

If you want to buy the book, click here.

November Service Level report

Below is the monthly uptime report of November 2009

——————————————————
Name:           ProofHQ Production
Service:        HTTP
Host (port):    www.proofhq.com (80)
Check period:   3 minutes
# of checks:  13997
# of outages: 0
# of failed : 0
Uptime:         100 %
Avg. response time: 0.197 s

How we roll at ProofHQ

ProofHQ people are spread around the world.  I am based in the UK and travel a lot to the US.  Many of the development team are based in Poland.  We are on Skype all day every day - it’s our virtual water cooler. Sometimes I sit here in the UK itching with excitement about new features.

[06:48:18] Kamil Szafranek: darag&drop proof to workspaces is almost ready
[06:48:30] Mat Atkinson: Great
[06:48:40] Mat Atkinson: The workspace to workspace?
[06:48:47] Kamil Szafranek: is the next
[06:48:55] Kamil Szafranek: will be
[06:49:08] Mat Atkinson: How are you finding drag and drop to implement?
[06:50:21] Irek Kubicki: Is it difficuilt?
[06:50:58] Mat Atkinson: Only when he is interrupted by me asking stupid questions
[06:51:08] Kamil Szafranek: no, it isn’t difficult
[06:51:12 | Edited 06:51:18] Irek Kubicki: he’s not the only one
[06:51:24] Mat Atkinson: I know
[06:51:41] Mat Atkinson: I was always the kid in the back of the car asking “Are we there yet?”

When client review goes bad!

Ok, so we are into helping streamline client review, but sometimes things can go a little too far.