ProofHQ experienced intermittent downtime yesterday. This was caused by a network failure at our hosting service, Rackspace. This meant that a number of ProofHQ customers experienced problems logging in and accessing proofs at various times between 4 PM and 8:30 PM CST.
Rackspace has not provided full details of what caused the problem and are investigating currently. Once we receive the details from them we will pass those details to you. We will also look at how we can change our infrastructure and processes to avoid a repeat of this situation.
We are acutely aware that when ProofHQ fails to perform in this way it creates a problem for you and we are genuinely sorry that this happened. If you have any questions, please don’t hesitate to contact us.
