Key Account Manager (USA) - work remotely

Any location, East Coast, USA

Position summary

Join one of the most innovative SaaS companies in the marketing sector (www.proofhq.com)!

This is a remote working role, so you can be based anywhere in the east coast USA and work from your home office, the garden shed, the beach, the slopes, or local coffee shop.  We don’t care as long as you deliver and get the job done!

We are looking for a Key Account Manager to join our growing team. If you have the experience, commitment and creativity to manage a portfolio of high-profile, brand name key accounts across a wide range of industries, then this is your next role.

You should have good knowledge of the way that marketing works, in particular marketing production, project management and agency/client relationships. You should also have good knowledge of technology used by marketing departments and agencies.

Key responsibilities

• Manage all facets of the relationship with named or large key accounts while ensuring financial targets are being met and exceeded.
• Maintain contact at relevant levels in the accounts, focusing on the strategic aspects of the relationship - build long term partnership with and trust among key executives and decision makers.
• Demonstrate thought leadership to the customer - prove knowledge of the customer’s business and its competitive landscape, understand the customers operational processes, identify solutions that address the customer’s needs and lead efforts to sell such solutions.
• Identify and qualify long and short term business opportunities and pro-actively identify and address competitive threats.
• Research and develop lists of up--sell and cross-sell potentials, follow up on and develop leads, and act to close deals.
• Manage the deployment process for new Enterprise customers; including holding discovery and deployment workshops, producing deployment documents and holding regular follow up calls to help new customers get established with the system.
• Investigate the reasons behind account downgrades and cancellations and establish the best ways to minimize churn.
• Maintain an up-to-date knowledge of industry trends, technical developments and government regulations that affect target markets.
• Become a leader in coordinating account strategy and tactics for sales and support teams
• Prepare formal proposals and presentations, present to all levels of organizations, lead negotiations, coordinate decision making processes and overcome objectives to closure.
• Perform other related duties as assigned.

Qualifications and requirements

• 3 to 5 years experience with a proven track record of success in managing and growing key accounts
• Detailed knowledge and understanding of marketing, design, production, print, and prepress processes.
• Business and financial acumen - strategic thinking and planning coupled with tactical execution of identified business opportunities.
• Excellent customer interfacing and customer focused approach.
• Good negotiation skills as well as solution selling abilities.
• Great ability to communicate information to technical and non-technical personnel in a professional and effective manner.
• Strong interpersonal skills and ability to interact and work effectively as part of a “virtual team” from a home office.
• Familiar with Windows and Mac suites
• Educated to degree level.

Company Description

ProofHQ delivers a SaaS-based online proofing solution that helps designers and marketing teams manage feedback and approval on their design projects. We are proud to have thousands of successful customers in business from Fortune 500 companies to freelance designers, in six continents across a wide range of industries. The company was founded in the UK but our team is global – US, UK, Poland, Qatar, and South Africa.

Please apply by sending a completed application form with your resume at the address found via the button below.

The closing date for applications is Wednesday 16th January 2013.

Additional Information

Type:
Full-time

Experience:
Associate

Functions:
Customer Service

Industries:
Computer Software

Compensation:
Base salary plus bonus