ProofHQ delivers an exceptional service to our customers. We work hard to win and retain your business each and every day. As a result, we have industry-leading levels of customer loyalty and retention.
However, in some cases you may need to make the decision to stop using our service. You want to be assured that you will be able to access and download your Content and from our servers in the event that you do decide to stop using our service.
Transition Assistance Policy (Unlimited Edition)
For customers on the Unlimited Edition, we provide transition assistance to help you extract your data and Content from ProofHQ for 60 days after the last day of your contract.
We will work with you in good faith to develop an exit plan to facilitate the smooth migration of the Services from ProofHQ to you and/or your replacement supplier. We will provide you with reasonable assistance to execute the migration plan. Our fees for providing migration planning and assistance will be $1,500 per day.
Self-service Data Download (Standard and Enterprise Editions)
For customers on the Standard and Enterprise Editions, we provide a set of tools for you to extract your data and Content from ProofHQ prior to the last day of your contract. After the last day of your contract, you will no longer have access to ProofHQ and your data will be deleted.
Custom Views give you the ability to create your own reports, with your selection of fields and filters. These reports can be downloaded as CSV files for your records. You can find more information about Custom Views in our Help system.
Printing and Exporting Proofs
You can print and export a detailed report of all activity on a proof, including all versions of the proof should you require. These reports can be downloaded as PDF’s or CSV files. You can find more information about Printing and Exporting proofs in our Help system.
Downloading Original Files
You can download the original files that you uploaded to ProofHQ individually, or in bulk at folder level. You can find more information about Downloading Original Files in our Help System
We provide a powerful API for you to programmatically export data from ProofHQ. This gives you the ability to extract data as well as the original files uploaded in the format and to the location that you require. You can find more information about the ProofHQ API here: http://api.proofhq.com/
If you have any questions about our Transition Assistance or-service Data Download, please contact your ProofHQ account executive.